From the last few months, all the new clients whom I have convinced to invest in Mutual Funds, now I am being required to visit them again to get some new forms signed (FATCA / KYC / UBO etc etc )
This story is of almost every year.
Investors whose KYC was done before 2012, were again required to do their KYC through KRA.
It is not only a physically painful exercise for the distributor to run around for the paperwork, but also act as an irritant for the investor. The usual response I have received is "tum kitna paper sign karwate ho yaar. Mera insurance wala achha hai, ek baar gaya toh dusri baar aaya hi nahi. Aayega bhi toh new policy ke liye".
Now, however hard I try to convince him that the product is good, although the paperwork is more, his apprehensions are in place. Also, when markets are weak, such paperwork further adds to his irritation.
I have had investors saying "Ek toh returns kuch mil nahi raha. Upar se roz ek paper sign kar ke do. Isse achha toh isko bandh kar dete hai."
The regulators might provide their own logic to the increased paperwork, but one thing is for sure. No other financial product undergoes so much of regulatory compliance, changes and paperwork as much as Mutual Funds.
On one hand, they want to introduce online retailers to sell MFs to increase penetration and on the other there is no stopping on the paperwork that keeps coming every day.
And many a times, the size of the investment doesnt justify the kind of paperwork being done. Imagine a client doing a Rs. 1000 SIP and you have to visit him again and again for various compliances. Over a period of time you might stop servicing him as you cant sustain the cost of servicing and eventually he will stop investing. Now, isnt this a lose-lose situation for the investor, distributor and the industry as a whole ?
Its time our regulators sit back and decide, whether they actually want this industry to grow in the interest of the investors as well for the economy.